Cancellation & Refund Policy
For all OnDeck Softball Events, the following Refund Policy will be in effect. Player cancellations in excess of 7 days prior to a scheduled event for any reasons – including but not limited to personal emergency, college/school verbal commitment, schedule changes, and travel delays – will result in the player being issued a coupon code for an OnDeck event (cannot be used for profiles) within a 12 month period. For cancellations made inside the 7-4 day window prior to the event, players without a doctor's note will receive a coupon code for 50% of the registration fee and registrations cannot be transferred to another event. For cancellations made 3 days or less prior to an event, players forfit all monies and registrations cannot be transferred to another event. In the case of an injury within 7 days of an event, a coupon code will be issued (minus a $30 administration fee) after the event or upon receiving a doctors note. All coupon codes are issued after the event, via email, and players are responsible for using it on a future registration. Refunds are not permitted for player cancellations.
In the case of inclement weather that makes it impossible for the OnDeck Softball staff to complete the evaluation process for all attending players in a particular event, OnDeck Softball will make every attempt to modify the schedule to allow for completion of an adequate evaluation of all attending players. If an event is completely cancelled due to inclement weather, OnDeck Softball will make every attempt to reschedule the cancelled event within a reasonable time frame. If the event cannot be rescheduled, then 50% of a player’s fee will be applied to a future event provided the future event is within 12 months of the cancelled event.
OnDeck Measurements (ODM) testing and numbers cannot be guaranteed during OnDeck Softball Tryouts, Jamborees and/or Elite Camps. Players also are not guaranteed an Allister Index for any OnDeck event. All ODM testing will be performed at the discretion of the on-site OnDeck Softball staff and ODM staff and/or testers. In case an ODM test(s) cannot be performed due to inclement weather, field conditions, lack of sufficient testing space, and/or testing equipment malfunction, OnDeck Softball and ODM will not guarantee a re-testing opportunity. Furthermore, any test(s) that cannot be performed by the participant at the testing time, cannot be replaced by a number from a previous test(s) or future test(s), and if any one or more tests are not performed, the participant will not receive an Allister Index.
Revised 1/28/18 *added a 7-4 day window for cancellations giving players a coupon code for 50% of paid registration.