Cancellation & Refund Policy
For all OnDeck Softball Events, the following Refund Policy will be in effect. Player cancellations in excess of 7 days prior to a scheduled event for any reasons – including but not limited to personal emergency, college/school verbal commitment, schedule changes, and travel delays – will result in the payment being transferable to an other OnDeck Event within a 12 month period. Players will be issued a coupon code after the event, via email, and are responsible for using it on a future registration. For all cancellations made inside the 7 day window but prior to the event, no refunds will be permitted and no monies will be applied to future events. Registrations cannot be transferred to another event. In the case of an injury within 7 days of an event, a coupon code will be issued (minus a $30 administration fee) upon receiving a doctors note. Players will be issued a coupon code after the event, via email, and are responsible for using it on a future registration.
In the case of inclement weather that makes it impossible for the OnDeck Softball staff to complete the evaluation process for all attending players in a particular event Session, OnDeck Softball will make every attempt to modify the schedule to allow for completion of an adequate evaluation of all attending players. If an event Session is completely cancelled due to Inclement Weather, OnDeck Softball will make every attempt to reschedule the cancelled event within a reasonable time frame. If the event cannot be rescheduled, then 50% of a player’s fee will be applied to a future event provided the future event is within 12 months of the cancelled event.
OnDeck Measurements (ODM) testing and numbers cannot be guaranteed during OnDeck Softball Tryouts, Jamborees and/or Elite Camps. Players also are not guaranteed an Allister Index for any OnDeck event. All ODM testing will be performed at the discretion of the on-site OnDeck Softball staff and ODM staff and/or testers. In case an ODM test(s) cannot be performed due to inclement weather, field conditions, lack of sufficient testing space, and/or testing equipment malfunction, OnDeck Softball and ODM will not guarantee a re-testing opportunity. Furthermore, any test(s) that cannot be performed by the participant at the testing time, cannot be replaced by a number from a previous test(s) or future test(s), and if any one or more tests are not performed, the participant will not receive an Allister Index.